Your data, our responsibility

dbd44's Privacy Policy

Keeping your personal information completely safe is our top priority — read this policy for full details on how we protect your privacy.

1. Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the dbd44 platform. When you visit the dbd44 website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy.

dbd44 believes that user privacy is a fundamental right. We commit that your personal information will be used only for the purposes described in this Policy and will never be sold to third parties under any circumstances.

This Policy may be updated at any time. If significant changes are made, we will send a notification to your registered email or announce it clearly on the platform. The latest version will always be available on this page.


2. What Information We Collect

dbd44 collects the following categories of information in order to provide its services. Each category is collected for a specific purpose and is not used beyond that purpose.

A. Personal Identity Information

Information you provide when registering an account:

  • Full name and date of birth (for age verification — only individuals aged 21 and above may participate)
  • Email address and mobile number
  • Preferred username and password (passwords are stored in encrypted form)

B. Financial Information

We collect payment method details to process transactions. dbd44 handles transactions exclusively through Bangladesh's mobile banking services — bKash, Nagad, Rocket, and Upay. Account numbers and transaction reference numbers for these services are stored securely.

C. Technical & Usage Information

Information collected automatically while you use the platform:

  • IP address and device type
  • Browser version and operating system
  • Pages visited and session duration
  • Game play history and betting activity

D. Communication Information

When you contact our support team via live chat or email, the content of that conversation is stored. This is used to maintain service quality and to assist you in future interactions.


3. Purpose of Using Your Information

We use your information only for the following legitimate purposes:

Account Management

Creating, verifying, and securing your account, and resolving any account-related issues.

Transaction Processing

Properly processing deposit and withdrawal requests and maintaining transaction records.

Customer Support

Providing effective 24/7 support via live chat and email, and ensuring issues are resolved quickly.

Security & Fraud Prevention

Analysing information to prevent unauthorised access, fraudulent activity, and money laundering.

Service Improvement

Analysing user experience to improve platform performance and the game library.

Notifications & Updates

Delivering important service-related information, policy changes, or relevant updates to you.


4. Cookies & Tracking Technologies

The dbd44 platform uses cookies and similar technologies to function properly. Cookies are small text files stored in your browser that make your next visit easier.

Types of cookies we use

  • Essential cookies: These are necessary to maintain login sessions, verify security tokens, and ensure the basic functionality of the platform. Without these cookies the website will not work properly.
  • Functional cookies: These help remember your preferences such as language settings and interface choices.
  • Analytics cookies: These collect visit statistics that help us improve our services. This information is aggregated and is not personally identifiable.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.


5. Information Sharing & Disclosure

dbd44 does not sell, rent, or transfer your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following limited situations:

A. Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete your financial transactions. These third parties use the information solely for processing transactions.

B. Technology Service Providers

Companies providing technical support for operating the platform may have access to a limited amount of information. All such companies are contractually bound to maintain data confidentiality.

C. Legal Obligations

Information may be disclosed when required by a court order, a legitimate request from a government authority, or a legal process. In such cases we will provide only the information legally required.

D. Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Should this occur, we will notify you in advance via your registered email.


6. Data Retention & Duration

We retain your information only for as long as it is necessary. The retention period is determined based on the type and purpose of the information:

  • Account information: For as long as the account is active, and for a defined period after account closure to meet legal requirements.
  • Transaction records: Retained long-term for financial regulation and audit purposes.
  • Game history: For the period necessary for dispute resolution and security verification.
  • Support conversations: For a limited period for service quality review.
  • Analytics data: May be retained long-term in aggregated form, with personal identifiers removed.

Once the defined period has passed, we securely delete or anonymise the information so that it can no longer be identified.


7. Data Security Measures

dbd44 applies industry-standard security measures to protect your information. Our security infrastructure operates on the following layers:


SSL Encryption

All data transmissions are secured with SSL/TLS encryption. No information is sent in plain text between your browser and our servers.


Firewall Protection

Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.


Password Hashing

User passwords are never stored directly — only strong cryptographic hashes are stored.


Access Control

Staff are granted access only to the information necessary for their role.


Regular Audits

Regular security audits are conducted to ensure the effectiveness of security measures.


Data Backup

Regular encrypted backups are maintained to keep your information safe, stored in a secure environment.

However, no method on the internet is 100% secure. In the event of a security breach, we will notify affected users immediately and take the necessary steps to limit any harm.


8. Your Rights & Controls

dbd44 believes users have the right to the highest level of control over their own information. To exercise these rights, you may contact our support team at any time:

Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the stored information.

Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly through your account profile; for other cases, our support team will assist you.

Right to Erasure

You may request to close your account and have your personal information deleted. However, some information may need to be retained for a defined period due to legal obligations.

Right to Object to Processing

You have the right to object to your information being used for marketing or analytical purposes. In such cases, we will stop using your information for those purposes.

Right to Data Portability

You may request to receive the information stored about you in a structured, commonly usable format.


9. Protection of Minors

dbd44 strictly enforces a 21+ age policy. Only individuals aged 21 or above may open an account and use gaming services on this platform.

Age is verified through date of birth at the time of account registration. If a minor opens an account using false information and this comes to our attention, the account will be closed immediately and any deposited funds will be returned.

We do not knowingly collect or store any information from minors.


10. International Transfer of Data

In operating our servers and services, information may be processed or stored on servers located in various countries. For such transfers, we ensure that:

  • Adequate data protection measures are in place in the recipient country or organisation.
  • Third parties are contractually committed to maintaining the confidentiality of the information.
  • The security standards described in this Policy are maintained across all locations.
  • Transferred information is used only for the designated purpose.

11. Policy Changes & Updates

dbd44 may review and update this Privacy Policy from time to time. Reasons for changes may include:

  • Changes to technology or services
  • Changes to applicable laws or regulations
  • Improvements based on user feedback and suggestions
  • Changes to security best practices

For significant changes, we will post a clear notice on the platform and notify you via your registered email. The effective date of the updated policy will be stated at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the new policy. If you object, you may request to close your account.


Contact & Support

If you have any questions or concerns about the Privacy Policy, please get in touch with us.

Our support team is available 24/7 to assist in both Bengali and English.

Instant support is also available through live chat.